How Dell’s business laptop offering evolved with the health crisis

DIGITAL – What are companies looking for in a laptop computer today that individuals are not necessarily looking for? KRISTEL DELNESSE – Today, an IT administrator wants machines on which he can manage a long-lasting and sustainable fleet. Companies will look for machines that have a good economic rationale, flexibility, global availability, 24/7 support.

For French administrations and the public environment, there is also the notion of high availability, which is not necessarily true for a particular environment. If you’re deprived of Netflix for two days, you’re pretty much getting over it; in a professional environment, we speak of a net loss of production if the person does not have a computer to work. More and more, we will also find in the professional world the green IT environment, the aspect of eco-responsibility and even more important societal commitment.

Companies are looking for resistance to intensive use. VARNISHED – Businesses are also looking for resistance to heavy use, much more than a consumer machine. Throughout our Latitude range, we carry out stress tests, in particular on the keyboard part. The keys are tested 10 million times, the clicks of the trackpad a million times, we test a person who spills his coffee on his keyboard.

There are also tests on the hinges, because we see that people sometimes carry their machine by the screen. Administrators are also looking for security, especially with the large number of businesses impacted by ransomware. Our Latitude range is protected by various features such as Bios protection, credentials encryption, privacy filters integrated into the panels of some of our products.